At NEW AGE TATTOO SUPPLY, we strive to make your shopping experience seamless and hassle-free. This Shipping & Returns Policy outlines our procedures for shipping orders and handling returns or exchanges. Please read this policy carefully before placing an order.

1. Shipping Information

Shipping Destinations

We offer worldwide shipping to bring our premium tattoo supplies to artists and enthusiasts everywhere.

Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Processing times may be longer during holidays or promotional periods.

Shipping Methods and Delivery Times

We partner with reliable shipping carriers to ensure your orders arrive safely and on time. Delivery times vary depending on your location:

• International Orders: 7-15 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders over a certain amount (if applicable).

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

2. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the following conditions:

Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Opened or used needles, grips, or other disposable products.
• Custom-made or personalized items.

Return Process

1. Contact Us: Email us at support@newagetattoosupply.com to initiate a return. Please provide your order number and reason for the return.
2. Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
3. Ship Your Item: Send the package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refunds

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you need a different size, color, or product, please follow the return process above and indicate that you would like an exchange. We will ship the replacement item once the returned item is received and approved.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@newagetattoosupply.com We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

4. Contact Us

If you have any questions about our Shipping & Returns Policy, please don’t hesitate to reach out:
📧 Email: support@newagetattoosupply.com

Thank you for choosing NEW AGE TATTOO SUPPLY. We appreciate your trust in us and are committed to providing you with the best products and service.